Your Spa Experience

RESERVATIONS:  We recommend that you make your spa reservations in advance of
your arrival. A credit card is required to secure your appointment.

CANCELLATION AND LATE ARRIVAL: We observe a 24 hour cancellation policy.
Reservations cancelled within 24 hours of the appointment are charged the full rate.
Unfortunately, late arrivals may not receive an extension of scheduled treatments, to
avoid an inconvenience to other spa guests.

ARRIVAL and AMENITIES:   We encourage you to arrive early and allow time for check
in and relaxation.   All spa guests can enjoy complimentary access to our 8th floor
Fitness Center, locker rooms, steam rooms, indoor pool and Jacuzzi.

PREFERENCES AND SPECIAL REQUIREMENTS:  In order for us to best prepare for
your treatment, please notify our concierge of any gender preference or special health
considerations that you may have.

ATTIRE:   Service providers will step out of the treatment room while you take a
moment to disrobe to your level of comfort and settle into the treatment table.   We
suggest swimwear for hydrotherapy treatments.   

AGE REQUIREMENT:   All spa guests must be at least 13 years of age, and
accompanied by an adult until age 18.

PAYMENT AND GRATUITIES:    We accept cash and all major credit cards.  For
your convenience, gratuities are left up to the discretion of the guest.   Envelopes are
provided, should you wish to leave a cash gratuity.

MOBILE PHONES:   In consideration of all spa guests, kindly turn all mobile phones
and electronic devices to silent prior to entering the spa.

IN ROOM SERVICES:   Enjoy spa treatments in the comfort of your hotel room.  
Additional fee applies.

SPA PACKAGES and GROUPS:   Spa packages can be customized for any occasion
and group size.   Please inquire with our concierge about availability.

GIFT CERTIFICATES:   Gift certificates are a wonderful way to share the gift of beauty
and wellness.   Gift certificates can be conveniently purchased at the spa, over the
phone or online and can be used toward spa services and retail products.

GROUP EVENTS AND BRIDAL SPA PACKAGES: Please inquire with our spa concierge about
customized packages for groups and wedding parties. Pricing is provided upon consultation.

PERSONAL PROPERTY AND LIABILITY: Treatments received are provided for the
basic purpose of relaxation and relief of muscular tension. Massage, bodywork and
skin care should not be construed as a substitute for medical examination, diagnosis,
or treatment, and guests should see a physician, or other qualified medical specialist
for any ailment. All known medical conditions should be honestly revealed prior to any
treatment received. There shall be no liability on the practitioner’s part should you fail to
reveal any information. Any illicit remarks or advances made will result in the immediate
termination of the treatment, and payment of the scheduled treatment is expected.
Balance Spa reserves the right to refuse service to anyone for any reason. Balance Spa
& Fitness is not responsible for any items that are lost or stolen.

FOR RESERVATIONS:   Call 312-422-1336 or 1336 from your hotel room

FOR GYM MEMBERSHIP:   Call 312-917-1745 or 1745 from your hotel room